A Strategic Technology Innovation Communication Solution in the Lodging and Hospitality Industry


Visitor communication plays a vital role in the hotel visitor knowledge. It influences guest scheduling decisions, sets expectations prior to arrival, and ensures company truly feel welcome and well taken treatment of in the course of their remain. In modern years, even so, client communications have improved dramatically. The range of conversation channels has expanded, with organizations applying an common of 3.5 new channels as a final result of the pandemic. A lot more customers are picking to interact with firms on digital channels in excess of in-man or woman or the telephone. And the velocity of cell communications has designed higher anticipations than ever just before for serious-time responses. Additionally, guest staffing shortages have still left accommodations challenged to maintain support specifications. Guest conversation is the sharing of information and facts in between a resort /hospitality business with attendees. This can be, on the internet, in individual, on the telephone, or by way of electronic channels like SMS, e-mail, stay chat, WhatsApp, and Messenger. The system which lodges talk with their friends has important ramifications for generating an optimal guest experience.

An example of a cloud-primarily based communication and interaction resolution that supports the full visitor journey from the pre-remain of the visitors to the conclusion of their remain is Nevotek. With communication methods that present an uninterrupted visitor practical experience, it can deal with interactive solutions presented to company conclude-to-conclude and integrated. In addition to interactive IPTV, IP telephone, Electronic Signage expert services, and Guest net management, Nevotek also provides market-main “contactless” purposes and highlighted sensible messaging solutions to enrich the guest experience and generate loyalty. The most critical rewards of these services are that they are managed totally on a solitary server and use a one databases and a one interface absent from complexity. All Nevotek companies are obtainable in the cloud or on-premises.

The procedure produced by Nevotek is able of self-checking and correcting a opportunity link concern. Nevotek is the model that revolutionized the “personalized guest experience”. Currently, with 20 yrs of worldwide industry knowledge in a large selection from the United states of america and Latin The usa to Jamaica, the Caribbean, and Turk & Caicos Islands, from Europe to EMEA, it features not only a solution but also a established of built-in and customized expert services that will make guest loyalty and increase earnings.

Dr. Muhittin Cavusoglu, Ph.D., is the Director of the NAU School of HRM Electronic Innovation Centre and an Assistant Professor in the Faculty of Resort and Cafe Management at Northern Arizona College (NAU). He teaches Hospitality Information Know-how programs at NAU. The Resort and Restaurant Management method at NAU prepares pupils for administration positions in resorts, supplying a wide selection of career alternatives globally. Dr. Cavusoglu was searching for true-world industry applications to display to his students. Nevotek’s ground breaking and state-of-the-art items in more than 50 nations captivated his attention at 1 of the conferences he attended. He believes that interfacing with real-entire world business purposes improved prepares his college students for their future careers since they learn and check these solutions ahead of utilizing them in the field. For this purpose, he collaborated with Nevotek and commenced to teach their merchandise in his courses as a topic of his lessons. These products and solutions garnered the interest of his students and sparked terrific curiosity in them. By partnering with Nevotek, Dr. Cavusoglu designed a gratifying finding out practical experience for students who benefited from utilizing Nevotek’s products and solutions in his courses. Following making use of the NevoTV app, a person of his college students, Shannon Regan said: Nevotek is these kinds of an incredible progression in present-day market. It gives the visitor a customized expertise and opens the door to so a lot of options. Inclusions of many language choices, link to streaming companies that visitors are fascinated in, voice assistant, etc. are excellent additions to elevate the total guest practical experience!


NevoTV is an interactive IPTV software to strengthen visitor experiences as a result of in-area Tv, infotainment, manage, and connectivity expert services. It consists of NevoTouchless and SoftPhone capacity to manage the visitor space phone and Tv set by way of visitor cell equipment. It does NOT involve an app download. It enables Tv set and video streaming as perfectly as different integrated benefit-additional companies for Hospitality and Healthcare companies in the most successful and expense-efficient methods. When furnishing classical IPTV companies

  • Company can stream their Netflix, Amazon Key, Spotify, and so on. accounts or the media on their cell units to the Television set by way of the casting support.
  • It allows command of ventilation, lights, and curtains inside the home by integrating them with IP-based home automation around the Television set.
  • Integrated with fireplace-earthquake sensors, it provides exclusive escape designs and alarms for each home in circumstance of an unexpected emergency.
  • Nevotek delivers room services and restaurant company about Television set.
  • The IP Telephony connection will allow company to command the phone from the Tv and pay attention to their voice messages.
  • Highly developed customizable IPTV products and services (qualifications pictures with impression and video help, welcome website page with greeting information, resort logo and movie visuals, guest title shown on Tv set).
  • Nevotek provides multi-language guidance in its products.
  • DND/MUR, Swift Check-Out, Place Ordering Services, Tv Messaging System, and many others. solutions that distinguish Nevotek from its opponents.
  • All these solutions can be complemented with a voice assistant thanks to Amazon Alexa integration.


Nevotek designed the NevoTouchless solution in the initial months of the COVID-19 outbreak. With this new software that permits in-space Tv set, phone, and cell software to be employed “contactless” in the resort marketplace, it went past the classical cellular purposes and introduced all programs utilizing IP protocol this kind of as Television remote, area telephone, ventilation, and lights to the visitor cell device.

SoftPhone, a digital cellphone application, which is a to start with in the industry with its telephone aspect and which they believe that will acquire the shopper practical experience to the upcoming stage, was integrated into contactless options for the to start with time. So, it becomes less difficult for company to entry resort expert services promptly and devoid of get hold of by means of their smartphones.

In addition to supplying Restaurant, Concierge, and Information and facts solutions that are incorporated in the classic resort apps, it uses QR code engineering above IPTV in the rooms, allowing hotel visitors to have a exceptional knowledge devoid of the have to have to download any application. The factors wherever they vary from the classical systems consist of:

  • Company can use their cellular gadgets as a distant regulate to established the time to wake up, get place support, and control Tv channels through their cell gadgets thanks to Tv set integration.
  • The guest can use his cell system to operate devices like lights, curtains, and air flow, which allows space management.
  • The most vital aspect is that many thanks to the softphone function, guests can use their cellular gadgets as place phones irrespective of in which they are in the lodge, and they can use the home mobile phone and the hotel products and services from anywhere in the facility.
  • NevoTouchless boosts the visitor experience via a Visitor mobile unit without demanding an application download.


Grace is designed to make improvements to immediate communications between Hotels and Attendees. The Grace group will work much more efficiently, upsells ancillary solutions, rapidly responds to visitor requests before, during, and after their continue to be, and increases visitor fulfillment. The major attributes of Grace are:

  • It integrated the Making Administration Systems (BMS) of the resorts with messaging applications.
  • Company can transmit their requests in true-time with their desired messaging application with out downloading any other application.
  • Grace accelerates staff members with pre-ready responses to routinely asked questions.
  • Even though the guest is speaking with the operator through WhatsApp, many thanks to the PMS integration, the operator can see the related info of the guest, produce company comply with-up procedures, evaluate the visitor satisfaction with sentiment analysis, and deliver analyzes and reviews from correspondence.

These luxurious features distinguish the remedies produced by Nevotek from all those created by its competitors. All the goods produced by Nevotek are 100% owned by by themselves and they can deliver routine maintenance assistance service remotely wherever in the earth. Around the world, Nevotek serves a lot more than 3000 hospitality houses, with focused and delighted clients working with the same product for a lot of years.

In summary, the Nevotek goods described earlier mentioned present a strategic technological advantage to lodges to meet and exceed visitor services and anticipations.

About Northern Arizona University – School of Hospitality and Cafe Management

Northern Arizona College is a better-analysis institution delivering fantastic educational alternatives in Arizona and beyond. NAU provides a scholar-centered practical experience to its nearly 30,000 students in Flagstaff, statewide and on the internet as a result of arduous academic systems in a supportive, inclusive, and diverse natural environment

The Faculty of Resort and Cafe Administration, which resides in The W. A. Franke College or university of Business enterprise, aspires to be the premier hospitality leadership faculty furnishing impressive, multiculturally-focused, student-centered discovering experiences, both equally in-individual and by way of length-finding out systems.

The W. A. Franke University of Company presents a numerous, near-knit course working experience for learners from diversified backgrounds, like initially-technology, veteran, out-of-point out, urban and rural. Businessman and entrepreneur, Monthly bill Franke, furnished a transformative $25 million reward because he identified one of our vital values: option is for everybody. The guidance and organization education our college students receive specifically impacts the properly-remaining of NAU and all of Arizona. At Franke, you will become a force for adjust no make any difference where you go.

Fred DeMicco

Nicole Lewis

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